By tapping the network backbone with multiple DS3's, we
have more bandwidth available than any other provider in
California. Our Network is multi-homed and has redundancy
built in at every critical junction. Our generator programmed
to activate automatically should the power fail. Our 24-hour
technical support team monitors our networks and proactively
assures that our network are always functioning properly.
We have one of the most secure co-location facilities in
North America. Occupying a building that formally served
as a bank, NetEase, Inc. keeps its mission critical technology
in a vault!
Unlike other national and ad-subsidized ISP's who outsource
their modems and technology infrastructure, NetEase, Inc.
owns, operates, and manages our own modems/routers and servers.
By owning and operating our own network, we can better control
the quality of service to our valued customers. We are not
a cable company or a phone company that also offers Internet
access as a sideline business. Our business is providing
our local customers an unparalleled Internet experience
with exceptional customer experience at an honest value.
For more information, please email us at support@neteze.com.
Company Values and Mission
As a service company, customer satisfaction shapes everything
we do, every decision we make. The NetEase Service Mission
is posted so that all of our employees see it everyday:
"NetEase is committed to providing quality internet
services with superb customer support at an exceptional
value"
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